Privacy Policy

Effective Date: January 1, 2026

At Solutions TN, we are deeply committed to protecting your privacy and the security of your personal and financial information. This Privacy Policy explains how we collect, use, share, and protect your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

Scope

This Privacy Policy applies to our website, [solutionsqc.ca], including the following pages:

Home, About Us, and Services.
Contact forms and booking tools.

Note: We do not sell products or offer prepaid services directly through our website.

Information We Collect

We collect only the personal information necessary to respond to your inquiries and deliver our bookkeeping and advisory services. This includes:

Identity Data: Name and business name.
Contact Data: Email address and phone number.
Communication Data: The content of your messages and reasons for reaching out.
Technical Data: Like many websites, we may collect basic technical data (such as IP addresses) through cookies to ensure website functionality.

How We Use Your Information

TN Solutions uses your data for the following purposes:

Service Delivery: To respond to inquiries, provide service details, and book consultations.
Website Optimization: To improve website content and user experience.
Legal Compliance: To comply with any applicable legal or regulatory obligations.
Marketing: We only send marketing materials if you have provided explicit "opt-in" consent.

Our Collection Methods

Your information is gathered through:

Direct Interaction: Information you provide via our online contact forms.
Booking Tools: Information provided when scheduling a meeting through our integrated tools.
Direct Communication: Information shared via email or telephone.

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We only share your data under the following circumstances:

With Consent: When you give us explicit permission (e.g., sharing details with your bank).
Service Providers: We may use trusted third-party providers (e.g., website hosting, CRM tools) to help operate our site. These partners are contractually bound to confidentiality and must comply with Canadian privacy standards.
Legal Requirements: If required by law, regulation, or a valid legal request.

Data Storage and Security

Your information is stored securely, primarily within Canada. We implement industry-standard security measures, including:

Encryption: Secure transmission of data via HTTPS (SSL).
Access Control: Strict internal policies ensuring only authorized employees access your data.
Secure Systems: Use of secure email and firewall server environments.

Disclaimer: While we take every reasonable precaution, no system is completely immune to risks. We maintain an incident response plan to address any potential breaches promptly.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under Canadian law, you have the following rights regarding your data:

Access: The right to request a copy of the personal information we hold about you.
Correction: The right to request that we correct inaccurate or incomplete data.
Withdrawal of Consent: The right to withdraw your consent at any time (which may limit our ability to assist you).

To exercise these rights, please contact our Privacy Officer at info@solutionsqc.ca.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised "Effective Date."

Contact Us

If you have any questions regarding this policy or our handling of your information, please reach out to us:

Email: info@solutionsqc.ca